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FAQS

About Products

Can I ask for small/large cap?

Our Size is Medium which is 22.5 inches, and we have the combs and elestic band or adjustable straps inside. If you want small/large cap, please leave a note on your order, or send a email to us:service@amellabeauty.com

Is your hair 100% human hair? What is the grade? Where are they from?

wig is used pre plucked 360 frontal with bundles to sew in a whole wig. The lace is around from the forehead to the back of the head, but not include the middle head. When you put upward the hair, you can see a little track, which doesn't effect usage. When we install the hair, we will put down the hair then we can't see the tracks. It can be put in bun and ponytail, that's why it is called breathable and pre plucked. Full lace wig is full lace all around the head.It can't see the tracks, but also can be put in bun and ponytail. For more details, maybe you can check this attached pictures.

What is the difference between 360 wig and full lace wig?

Both 360 wig and the full lace wig are the whole wig. 360 wig is used pre plucked 360 frontal with bundles to sew in a whole wig. The lace is around from the forehead to the back of the head, but not include the middle head. When you put upward the hair, you can see a little track, which doesn't effect usage. When we install the hair, we will put down the hair then we can't see the tracks. It can be put in bun and ponytail, that's why it is called breathable and pre plucked. Full lace wig is full lace all around the head.It can't see the tracks, but also can be put in bun and ponytail. For more details, maybe you can check this attached pictures.

 

How much Parting room for the lace front wig?

There are about 4 inches and 6 inch parting room available in the front .

Can I bleach or dye the hair?

We are sorry that we don't have color service available now. And please don`t worry, because our hair is nice virgin hair , which can be dyed or bleached. The reason why we cancel the color service is that the customers will not satisfied with the color we done or the color number was not matched with what they need. So can you dye it by yourself or your stylist if possible. And if you want some colored wigs, you can check our Daily Customized Wig Page:

Is your wig/hair getting tangled or shedding?

It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, twice a week is better. Brazilian virgin hair Comb the hair from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, we don't suggest to comb it. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it fizzy and feels like tangle! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping,please bond the hair with elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming. 

About Payment

Which payment methods can I use? Can I use credit cards?

We accept the payment methods as Paypal and Credit Card.

1.If you have your PayPal account, then choose the PayPal to complete the payment directly.

2.If you want to pay by credit card,PayPal account is not necessary.You can choose the "Pay with Credit Card".

Can you send me an invoice?

Yes, we can send you the invoice if you need, just feel free to contact us by email or WhatsApp online.

If I pay on your website, is my information safe?

We are sure the legit website, which has been certified by the card organization. So please don`t worry about that. Your payment information is kept by your bank or card organization, not saved by us. We only use your shipping info for delivery. Your information is safe and we will keep your information confidential. If you have any problems about this, just feel free to contact us.

 

About Shipment

How long will be shipped after I place my order?

Within 24 Hours after received payment. If you place the order on Sunday or Chinese holidays,your order will be dispatched on the next working day.

How long can I receive the parcel? Which express do you use?

The shipment we choose is DHL / Fedex / USPS , and it’s the fastest shipment worldwide.
Express shipping delivery date take 3-5 Working Days(USA), 3-7 Working Days(Other Country)

Do I need to pay the shipping fee?

For China, it is free shipping.
For United States, Canada, Mexico, United Kingdom, France, Germany, it is also free shipping.
For rest of world, we charge $20 for one order.

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