1. Can I return or exchange my product?
It is our pleasure to inform that we do have a return and exchange policy that works best in favor of our clients. If you need to exchange your hair wig, write to us on firstname.lastname@example.org.
2. Can I get a refund after returning my product?
For sure, you can. Although, you must follow some precautionary instructions to ensure safe return to authorities. The first step is to contact our customer service department or shoot an email at
Address:Room 501, Building 5, Hongweixiyatu, Xuji Avenue, Xuchang City(NOTE:This Is Not Return Address)
3. Do I have to pay for the shipping of my return/exchange item?
Yes, buyers are responsible for all shipping costs if they wish to return or exchange their original, unopened product(s). It is recommended that you send your package with tracking included Amella will not be take responsibility of lost returns.
4. How should I return my parcel and apply for refund?
If you want a refund without any quality dissatisfaction, mention this to our customer service team either on call or via an email. In addition, you will have to send photos of your unopened hair wig package so that we are sure that the hair extension packing is in its factory condition with untouched seal and lace. You will be provided with a returning facility address and a return authorization number. Shipping charges are to be paid by the consumer. All this has to be settled within 15 days of the purchase.
5. What is meant by "original factory condition"?
- Packing that has NOT been opened, touched, tampered with.
- Hair extension that has NOT been worn, altered, washed, bleached, dyed, installed, conditioned or combed.
- Hair that has NOT been taken out of its sealing or the lace has NOT been cut or the hang tag is NOT unattached.
6. How long will it take before I receive my refund?
To start the refunding process, we need to inspect and confirm that the returned item is unused and not opened. You may receive your money in 2 business days applied to the original mode of payment.
7. Delivery issues:
- Customer is wholly responsible for unsuccessful delivery due to the wrong address or delivery details.
- If the shipping company delivered to a wrong address, we will either refund your amount or re-send the parcel again according to your choice.
- Orders seized by customs should be cleared by the buyer.